PURWATI, S. .; NOVARI, E. . Strategic CRM Approaches for Strengthening Customer Loyalty and Satisfaction . Journal of Economicate Studies, [S. l.], v. 7, n. 1, p. 23–35, 2023. DOI: 10.32506/joes.v7i1.848. Disponível em: https://journal.islamicateinstitute.co.id/index.php/joes/article/view/848. Acesso em: 26 dec. 2025.